Refund policy

30-Day Guarantee

The Line Filler accepts eligible return requests within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, your product must be:

• Unopened and unused.

• In its original condition and packaging.

• Returned with any original labels, seals, and included items intact.

• Accompanied by an order confirmation, receipt, or other proof of purchase.

For hygiene reasons, opened or used skincare and personal care products are not eligible for change-of-mind returns. This restriction does not affect your rights concerning defective, damaged, incorrect, or misdescribed products.

How to Request a Return

Email support@thelinefiller.store within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

Once your return is approved, we will provide return instructions, the correct return address, and any applicable shipping label.

Please obtain approval before sending anything back. Unauthorized returns may not be accepted, except where applicable law provides otherwise.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires us to cover them.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact support@thelinefiller.store promptly.

Include your order number and, where available, clear photos of the product and packaging. We will review the issue and arrange an appropriate replacement, refund, or other remedy.

Non-Returnable Items

Our voluntary return policy does not cover:

• Opened or used skincare and personal care products.

• Gift cards.

• Personalized or custom-made products.

• Items clearly marked “Final Sale” before purchase.

These exclusions do not override rights provided by applicable consumer protection laws.

Exchanges

To exchange an eligible item, first request a return. Once approved, you may place a separate order for the replacement product.

For damaged, defective, or incorrect items, contact us before placing another order so we can arrange the appropriate resolution.

Refund Processing

After receiving and inspecting your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days, unless applicable law requires an earlier refund. Your bank or payment provider may need additional time to display the funds.

If more than 15 business days have passed since approval and you have not received your refund, contact support@thelinefiller.store.

Your Consumer Rights

Nothing in this policy excludes or limits your statutory rights. Where applicable law provides greater protection, those rights take precedence.

Contact Us

For return or refund questions, email support@thelinefiller.store.